Quality
Assurance Self-assessment Checklist |
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STRATEGIC
PLANNING |
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Do
you have a business plan with clearly defined objectives?
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Yes |
No |
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Does
your business plan define the scope of your services, the
processes within your organisation and your client base? |
Yes |
No |
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Do you have a vision/mission statement and company profile?
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Yes |
No |
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Have
you identified your key performance indicators? |
Yes |
No |
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Do
you have documented procedures for the management of infrastructure
which includes lease management, maintenance, safety and cleaning?
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Yes |
No |
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Do
you have a risk management program? |
Yes |
No |
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Do
you hold management meetings and record minutes of the meetings?
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Yes |
No |
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Do
you manage incidences of non-conformance to procedures? |
Yes |
No |
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BUSINESS
DEVELOPMENT |
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Are
branding activities undertaken? |
Yes |
No |
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Do
you have defined processes and targets for estimating and
tendering? |
Yes |
No |
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Do
you assess conversion of tenders and identify improvement
opportunities? |
Yes |
No |
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HUMAN
RESOURCES |
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Do
you clearly define requirements from employees such as in
employment agreements or position descriptions? |
Yes |
No |
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Do
you assess performance of employees against requirements or
key performance indicators? |
Yes |
No |
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Do
you maintain induction, licensing and training documents?
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Yes |
No |
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Have
you documented how meetings and internal communications are
to be made and communicated? |
Yes |
No |
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ADMINISTRATION
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Do
you have a privacy or confidentiality statement? |
Yes |
No |
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Do
you manage documents effectively for instance through identifying
the types of documents and key records that are retained on
a register and having a document approval process? |
Yes |
No |
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Do
you maintain a listing of preferred suppliers and contractors?
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Yes |
No |
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Do
you have a correspondence protocol? |
Yes |
No |
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Do
you have an archiving system in place? |
Yes |
No |
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FINANCE
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Do
you have target measurements and financial reporting tools?
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Yes |
No |
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Do
you have documented procedures for finance tasks such as payroll
management,
debtors
and creditors management, purchasing procedures and authorisations,
petty cash management and asset management? |
Yes |
No |
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PROJECT
MANAGEMENT |
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Do
you have planning checklists and hold planning meetings?
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Yes |
No |
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Does
your contract management procedure include and provide for
items such as contract variation requests, communication with
your clients, designing and developing of products or services,
customer supplied product, internal review processes and monitoring,
testing and measuring of service or product delivery.
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Yes |
No |
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INFORMATION
TECHNOLOGY |
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Do
you have a record of all business hardware and software that
is being used? |
Yes |
No |
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Do
you protect your digital information by having software virus
protection and backup? |
Yes |
No |
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Do
you have computer use protocols? |
Yes |
No |
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CONTINUOUS
IMPROVEMENT |
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Do
you regularly audit internal processes to ensure they are
being followed? |
Yes |
No |
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Are
items identified in audits being actioned and addressed? |
Yes |
No |
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